Intuit Conversion Information

ONLINE AND MOBILE BANKING UNAVAILABLE OCTOBER 3-7

We are quickly approaching the launch of our NEW upgraded digital banking services on October 7! As we prepare for the upgrade, our current platform will be unavailable for use between October 3 - October 7. This includes BizLink, SmartLink, and the mobile app.

This means you will not be able to access the bank’s online or mobile banking services during this time, as we transition to the bank’s new digital banking platform. Access to online and mobile banking systems will be restored on October 7th when we launch our new platform.

In the meantime, we will be offering extended customer service hours on Saturday, October 4 from 7 a.m. - 5 p.m., which you may contact by calling 304-379-2265. If you would need to check your balance outside of business hours, you may use our EasyLine Telephone Banking, which will not be affected. You can check that out here: EasyLine Telephone Banking

Attention QuickBooks and Quicken Users

Clear Mountain Bank is migrating to a new online and mobile banking system on October 7th, 2025. This upgrade will require that you make changes to your QuickBooks or Quicken software, so please take action to ensure a smooth transition.

Please note that the bank’s online and mobile banking services will be unavailable between October 3-October 7. Please carefully review the information below and take necessary action steps.

Please contact Clear Mountain Bank with any questions by calling 304-379-2265.

LEARN ABOUT THE NEW DIGITAL BANKING SYSTEM

1st Action Date
Friday, October 3, 2025
Before 6:00 p.m.

A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade.

2nd Action Date
Tuesday, October 7, 2025

This is the action date for the remaining steps on the conversion instructions, which are provided below. You will complete the deactivation/reactivation of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.

Conversion Instructions

Quicken

CLICK HERE

QuickBooks Desktop

CLICK HERE

QuickBooks Online

CLICK HERE

After Conversion

After you complete the conversion instructions and migration, please carefully review your downloaded transactions to ensure no transactions were duplicated or missed on the register.

Intuit aggregation services may be interrupted for up to 3-5 business days.
Users are encouraged to download a QFX/QBO file during this outage.

The following services may not work during the outage:
· Quicken Win/Mac Express Web Connect
· QuickBooks Online Express Web Connect