General Customer Service & Electronic Banking Support
For general customer service or assistance with SmartLink online banking, BizLink online banking, EasyLine telephone banking, mobile banking, or other electronic banking services, give us a call at 304.379.2265 or fill out the form below and someone will be in touch to assist you.
Note: do not include confidential information such as account and social security numbers in your email.
7:00 am – 7:00 pm Monday through Friday
8:00 am – 3:00 pm Saturday
If you are in need of assistance with online or mobile banking, including assistance with passwords, you will need to call us at 304.379.2265, as we are not permitted to discuss account information through a form.
NOTE - this form is only monitored during our normal customer service business hours of 7 am to 7 pm Monday through Friday and from 8 am to 3 pm on Saturdays.
If you’re traveling and your Debit Mastercard® will not work
When out of the country and in need of assistance, you can easily reach a specially trained Mastercard Global Service Representative who can help you 24 hours a day, 365 days a year, in any language.
You can call toll-free from over 80 countries worldwide. Some of the key toll-free Mastercard Global Service telephone numbers are:
United Kingdom: 0800-96-4767
Virgin Islands: 1-833-660-0463
For additional information or country-specific toll-free telephone numbers not listed above, visit our website at www.mastercard.com or call the United States collect at 1.636.722.7111