General Customer Service & Electronic Banking Support

For general customer service or assistance with SmartLink online banking, BizLink online banking, EasyLine telephone banking, mobile banking, or other electronic banking services, give us a call at 304.379.2265 or fill out the form below and someone will be in touch to assist you.

Note: do not include confidential information such as account and social security numbers in your email.

7:00 am – 7:00 pm Monday through Friday
8:00 am – 3:00 pm Saturday

Corporate Office

Clear Mountain Bank
P.O. Box 205
Bruceton Mills, WV 26525
304.379.2265

Contact Us

If you are in need of assistance with online or mobile banking, including assistance with passwords, you will need to call us at 304.379.2265, as we are not permitted to discuss account information through a form. 

NOTE - this form is only monitored during our normal customer service business hours of 7 am to 7 pm Monday through Friday and from 8 am to 3 pm on Saturdays.

Report a Lost or Stolen Mastercard® DEBIT CARD

During Regular Banking Hours
304.379.2265

After Hours
833.660.0463

Dispute a Mastercard® DEBIT CARD transaction

833.660.0463

Report a Lost or Stolen Mastercard® CREDIT CARD

Toll-free within the U.S.
888.999.2242

International
531.233.6197

If you’re traveling and your Debit Mastercard® will not work

When out of the country and in need of assistance, you can easily reach a specially trained Mastercard Global Service Representative who can help you 24 hours a day, 365 days a year, in any language.

You can call toll-free from over 80 countries worldwide. Some of the key toll-free Mastercard Global Service telephone numbers are:

Australia: 1-800-120-113    
Mexico: 001-833-660-0463
Austria0-800-070-6138    
Netherlands: 0800-022-5821
France0-800-90-1387    
Poland: 0-0800-111-1211
Germany0800-071-3542    
Portugal: 800-8-11-272
Hungary06800-12517    
Spain: 900-822-756
Ireland1-800-55-7378    
United Kingdom: 0800-96-4767
Italy800-870-866    
Virgin Islands: 1-833-660-0463

For additional information or country-specific toll-free telephone numbers not listed above, visit our website at www.mastercard.com or call the United States collect at 1.636.722.7111

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Wisconsin

Wisconsin

Wisconsin