More FAQs
Zelle is a fast, safe and easy way to send money directly between almost any bank account in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.
You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment."
If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you cannot get your money back, please contact your financial institution's customer service.
If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you cannot get your money back, please contact your financial institution's customer service.
To use Zelle, the sender and recipient's bank accounts must be based in the U.S.
It's easy – Zelle is already available in your mobile and online banking apps! Check our app or sign in online and follow a few simple steps to enroll with Zelle today.
When you enroll with Zelle through your online banking account or mobile app, your name, the name of your financial institution, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared). When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its "directory" and notifies your financial institution of the incoming payment. Your financial institution then directs the payment into your bank account while keeping your sensitive account details private.
Money sent with Zelle is typically available to an enrolled recipient within minutes.
If you send money to someone who isn't enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the funds will move directly to your recipient's account, typically within minutes.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.
If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Are you still having trouble? Please get in touch with us at 304-379-2265.
If you send money to someone who isn't enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the funds will move directly to your recipient's account, typically within minutes.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.
If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Are you still having trouble? Please get in touch with us at 304-379-2265.
If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these transactions.
These transactions are potentially high risk (just like sending cash to someone you don't know is high risk). Clear Mountain Bank and Zelle do not offer a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for, or the item is not as described or as you expected.
These transactions are potentially high risk (just like sending cash to someone you don't know is high risk). Clear Mountain Bank and Zelle do not offer a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for, or the item is not as described or as you expected.
Keeping your money and information safe is a top priority. When you use Zelle within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.
If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes.
If you have not yet enrolled with Zelle, follow these steps:
If you have not yet enrolled with Zelle, follow these steps:
- Click on the link provided in the payment notification you received via email or text message.
- Select your financial institution.
- Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle using that email address or U.S. mobile number to ensure you receive your money.
Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our customer support team and ask them to move your email address or U.S. mobile phone number to your financial institution so you can use it for Zelle.
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your bank account. You can start sending and receiving money with Zelle through your financial institution's mobile and online banking apps. Please call your financial institution's customer service for help.
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your bank account. You can start sending and receiving money with Zelle through your financial institution's mobile and online banking apps. Please call your financial institution's customer service for help.
You can find a complete list of participating banks and credit unions with Zelle here.
If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.
To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S.-based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.
If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.
To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S.-based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.
Zelle is a great way to send money to family, friends, and people you are familiar with, such as your personal trainer, babysitter, or neighbor.
Since money is sent directly from your bank account to another person's bank account within minutes, Zelle should only be used to send money to friends, family, and others you trust.
Clear Mountain Bank and Zelle do not offer a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for, or the item is not as described or as you expected.
Since money is sent directly from your bank account to another person's bank account within minutes, Zelle should only be used to send money to friends, family, and others you trust.
Clear Mountain Bank and Zelle do not offer a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for, or the item is not as described or as you expected.
Yes! They will receive a notification via email or text message.
You can send, request, or receive money with Zelle. To start, log into your online banking or mobile app and select "Send Money with Zelle®." Please enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept the terms and conditions, and you're ready to start sending and receiving with Zelle.
To send money using Zelle, select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile phone number), add the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes.
To request money using Zelle, choose "Request," select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request."
To receive money, share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.
To send money using Zelle, select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile phone number), add the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes.
To request money using Zelle, choose "Request," select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request."
To receive money, share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.
You can send money to friends, family, and others you trust.
Since money is sent directly from your bank account to another person's bank account within minutes1, it's important only to send money to people you trust. Always ensure you've used the correct email address or U.S. mobile number.
Since money is sent directly from your bank account to another person's bank account within minutes1, it's important only to send money to people you trust. Always ensure you've used the correct email address or U.S. mobile number.
